Article No. 11 (pp 142 - 153)
Title: CORPORATE PLANNING IN
GOVERNMENT ORGANISATIONS IN NIGERIA: A PERSONAL EXPERIENCE AND LESSONS LEARNT
Author(s): Clement Ikenna Okeke*
* School of Management Sciences, National Open University of Nigeria (NOUN).
Article No. 10 (pp 120 - 141)
Title: COMPLAINTS
MANAGEMENT: A TOOL TO IMPROVE ORGANIZATIONAL PERFORMANCE IN NIGERIAN BANKS AND
INSURANCE COMPANIES
Author(s): Ayodele
Omoyiola FAGBEMI*, Folake F.
OLOWOKUDEJO**
* School of Management Sciences, National Open
University of Nigeria (NOUN)
** Department
of Actuarial Science and Insurance, University of Lagos, Nigeria
